Return Policy

Cal Micro hereby expressly disclaims all warranties either expressed or implied warranty of merchantability or fitness for a particular purpose. This disclaimer by the seller in no way affects the terms of the manufacturer's warranty if any. Title to goods herein being purchased is retained by Cal Micro until goods are paid for by the purchaser and at that time title passes to purchaser. If goods herein being purchased are being purchased for purposes of export, purchaser must obtain from the Federal Government certain export documentation before shipping to a foreign country. In addition, manufacturers' warranties for exported goods may vary or even be null and void. If you have questions, please inquire. Any and all liability is only for the products purchased.

For all prices and products, we reserve the right to make adjustments due to errors, changing market conditions, product discontinuation or typographical errors in advertisements. Cal Micro is not responsible for manufacturer price changes, which may occur at any time without notice. Monitors are not included with computer systems unless specified. Although Internet orders generate an automatic confirmation and response E-mail, Cal Micro may change its pricing, product description or specification after any order confirmation or response E-mail but prior to shipment due to errors, changing market conditions, product discontinuation or typographical errors. Please keep all packing material and documentation in the event that your equipment has to be serviced or returned.

Customers are responsible for shipping charges and risk of loss – including price drops - on all returned shipments. Cal Micro will credit one way shipping for returns that are our error only if reported within two business days of receiving.

Cal Micro’s RMA (Return Merchandise Authorization) department understands how vexatious it is to have a defective, D.O.A (Dead on Arrival), or a wrong product. Therefore, our main goal is make fast and convenient all the returns that our customers have to go through. In order to achieve this goal the customers have to be so cooperative with us to ensure that they acquire the best service. Cooperation is translated in the customer fulfilling all the requirements of our RMA department. Let’s maintain our collaboration and work our way towards meeting your goal as a customer and Cal Micro as a vendor.

RMA Number

The “RMA number” is the heart of all RMA transactions between businesses. It signifies that the vendor agrees to take back a certain merchandise. All the requirements of Cal Micro RMA department must be met before a customer is issued an RMA number.

The customer can obtain an RMA number by downloading and filling “Cal Micro’s RMA request form.” This form can also be requested by fax by calling our customer service department at (408) 321-9777 Ext 30. This is the only form you can use to request an RMA number. The RMA number should be clearly labeled on the outside of every box of the shipment but NOT on the manufacturer box.

Cal Micro customer service will issue an RMA number – assuming all documentation submitted is complete - within three business days. This will enable the customer service department to verify the information.

Special RMA

Cal Micro offers its active customers who maintain a minimum required quarterly purchases, the following special RMA offerings:

o Branded Memory: with every purchase, Cal Micro will credit the customer’s account 1.5% of total value

o Notebook HDD: with every purchase, Cal Micro will credit the customer’s account 1% of total value

o Motherboards: with every purchase, Cal Micro will credit the customer’s account 1% of total value

o Other products: normal RMA process; customer return the products to Cal Micro using their account and in return, Cal Micro return it back after repair using its account

As a reminder, customers should immediately register the notebooks upon receipt; else warranty will be one year from manufacturing date.

In case the defective rate is higher than that given as credit, customer can still return items after an RMA number is issued, and Cal Micro will first deduct the percentage given as credit from all applicable invoices, and then process the rest as RMA only. Customer should return all defective products including the ones that will not be covered, for Cal Micro to process the rest of the items.

RMA Categories

All shipments shipped without RMA number will be subject to refusal. The RMA number labeled clearly on every box should easily identify an authorized shipment. Therefore Cal Micro RMA department is not responsible for accepting and processing any merchandise that was not authorized for return. Shipments that have a mixture of authorized items and non-authorized, Cal micro is only responsible for the former. The latter is considered “over-goods” and these can’t be processed either.

A) Defective Products:Please follow the following procedure when returning defective RMA:

Customers need to fill the RMA Request form and fax/email back ASAP.

Incomplete forms will delay your RMA process.

o The RMA number is valid for 15 days only and the products must be received physically by then assuming the products are still within warranty. If not, the RMA number will be void and Cal Micro may not be able to process the request.

o Customers should pack the items safely and carefully since Cal Micro is not responsible for physical damaged items.

o If items received are out of warranty, physical damaged or not Cal Micro’s, then Cal Micro will not process the request and will return the items on customers own account.

o Customers should ship back all products only via EMS, DHL or Fedex using door-to-door service and mark the boxes with the RMA number. Customers should insure the packages since Cal Micro is not responsible for any loss or damage. If products shipped by any other method, then customer will be responsible for all applicable charges and Cal Micro will not be responsible for any delay in processing the claims.

o Customers should clearly mark on the commercial invoice and Airway Bill the following sentence: “These items are defective and damaged with USA origins, which are being returned for repair or replacement”.

o Customers should remove all unoriginal labels and markings before sending a defective item.

o For all retail products, customers should return the products with original boxes and all contents.

o For notebooks, customers should return with original battery, power adapter and recovery CDs.

o The warranty on all OEM CPU’s is 15 days ONLY. We must receive all defective CPU’s within 21 days of the date of purchase. Please fax a copy of the commercial invoice when asking for RMA number. The invoice gives us the exact date of purchase. Cal micro RMA department can never accept ant non-defective CPU’s. On the other hand, retail CPUs has a one year warranty through the manufacturer.

o For Memory Modules, Cal Micro has the right to fix or replace the defective modules with same or different brand based on market availability.

If Cal Micro fails to return the RMA products within 30 business days of receiving them in warehouse – assuming they are in warranty, Cal Micro products with no physical damage and not a vendor issue – then Cal Micro will issue the customer a credit for all products at the current market value.

B) D.O.A Products: Please follow the same procedure of the defective products to return D.O.A items. In addition:

Cal Micro RMA department expects all these products to be returned exactly the way they were shipped (undamaged and unused).

All claims must be made within two business days of receiving the merchandise.

C) Wrong Products / Credit:

All the conditions of category (B) apply for category (C) with the following constraints:

Please identify that this is credit RMA on the request form. RMA department will investigate if it is really our fault or not. If not, the following will apply:

If customer ordered wrong part or cancelled an order after having received it at his warehouse, this is automatically considered “customer’s fault”. The following will apply:

Returned merchandise is subject to the lower of either 25% restocking fee or a credit at the current market value.

The customer must return these items at his own expense unopened and undamaged.

The following items can not be returned for credit:

o Special Order Items

o Software with Open Box

o Discounted Items

o Items for which manufacturer will not accept returns

o Units which require re-boxing or units in an unsuitable resale condition

Advance Replacement

In some cases, Cal Micro will be able to offer advance replacement. In such cases, Cal Micro will invoice the customer for the full product amount and shipping charges, and will fully refund back the total amount only if the defective products are shipped and received at Cal Micro’s warehouse within 15 days. For more details, please contact our RMA department.

Return Policy

Customers, who are not completely satisfied with the merchandise purchased from Cal Micro, may return it within 7 days from the date of purchase for refund or exchange.

Full Credit or Exchange: For full credit, customers should:

Present the original proof or purchase.

Merchandise should be in original packaging complete, unopened and undamaged.

Partial Credit:

Merchandise can be returned for partial credit if returned in original packaging complete unopened, and undamaged within 7 days. A 25% restocking fee will apply on all returns.

Refund Method:

Cal Micro will issue refunds only with the same payment method. That is, all purchases made on credit cards, in case of refund, will be refunded on same credit card or store credit only.

No Refund, Exchange or Credit:

Cal Micro will not issue any refund, exchange or credit, partially or fully if customer does not provide the original proof of purchase with same payment method. That is all purchases made on credit cards, in case of refund, will be refunded on same credit card or store credit only.